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FAQ: |
| What
is your Order Cancellation Policy? |
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Order Cancellation
Once an order has been entered and you have received an order confirmation
number, we can only cancel an order if the item is on backorder status.
To request cancellation of a backorder, you must call our Customer Service
Department at 800-821-3354. You will have to provide the order number to
the customer service staff. Please be aware that if you are cancelling an
order that is not on backorder a restocking fee of 20% will apply. |
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| What
is your Return Policy? |
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| All exchanges and returns must be received at our warehouse no more than
30 days from the date the item was shipped to you. To accomplish this, you
must obtain a return authorization (RMA) number from our website under Support
& RMA within 20 calendar days of the ship date to you, thereby allowing
sufficient time for the product to be returned by less costly shipping,
such as UPS Ground. Returns received beyond 30 calendar days from the date
of original issuance of RMA number will be rejected and will be returned
to you. You are responsible for paying shipping charges for returning product
to Memory4Less. Memory4Less has the right to refuse any return due to: expired
RMA number, physical damage, no RMA number on shipping label, or missing
parts (including packaging). |
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| Are
transactions secure on your website? |
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| Memory4Less site utilizes industry-standard Secure Sockets Layer (SSL)
technology to allow for the encryption of critically sensitive information
like your credit card number |
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| Do
you have a safe shopping guarantee? |
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| We guarantee that every online transaction you make will be 100% safe.
This means you pay nothing if unauthorized charges are made to your credit
card as a result of shopping at our online store. Under the Fair Credit
Billing Act, your bank cannot hold you liable for more than $50.00 of fradulent
charges. If you bank holds you liable for any of this $50.00, We will cover
this entire liablity for you, up to the full $50.00. We will only cover
this liability if the unauthorized use of your credit card resulted through
no fault of your own from purchases made while using our secure server.
In the event of unauthorized use of your credit card, you must notify the
credit card provider in accordance with its reporting rules and procedures. |
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| What
is your privacy policy? |
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| We are very much aware of your concerns about the privacy of your information.
Memory4Less has no desire or intent to infringe on your privacy while you
are shopping at the Memory4Less site and we will never provide your personal
information to anyone else. When you provide your personal information such
as name, address, phone number, email address and company name, we
will not give or sell this information to any outside company for any use.
The information you provide will be kept confidential and will be used only
to support your customer relationship with Memory4Less. Information regarding
you or your order and the products you purchase will not be disclosed or
sold to any outside organization. |
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| What
is your children's online policy? |
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| At Memory4Less we are is committed to the preservation of online privacy
for all of its web site visitors, including children. Consistent with the
Children's Online Privacy Protection Act, we will not knowingly collect
any personally identifiable information from children under the age of 13.
Memory4Less sells products intended for purchase by adults. If you make
a purchase on Memory4Less, you are representing that you are an adult. If
you are a child under the age of 13, you must ask your parent or guardian
to assist you in using Memory4Less. |
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